August 07, 2023
Congratulations on your new rug! Like any textile, or piece of furniture, there are things you can do to help prolong its lifespan. Read below for answers to some of our most commonly asked rug care questions.
1) My rug is shedding excessively. Is this normal?

2) Can I vacuum my rug? What type of vacuum should I use?

3) There’s a thread in the field (middle) of my rug coming loose—what do I do?
4) There’s a thread on the binding (kilim edge) coming loose—what do I do?
5) My indoor rug looks more faded than when I first got it.
Rugs will fade if placed in direct sunlight. We like that lived-in look—it’s part of the aging process, and this patina reflects the patterns of your daily life, so it’s what makes your rug truly yours—but if you don’t, be mindful of where you place your rugs, and be sure to rotate them once a month to avoid uneven fading.

6) My outdoor rug looks more faded than when I first got it.
Gradual fading of outdoor rugs is to be expected, and part of the aging process. Be sure to rotate it once or twice a month, or more in summer, to avoid uneven fading.
7) How weather-resistant are outdoor rugs?
Outdoor rugs are made with “performance fibers” which are engineered to withstand tougher weather with proper care, but not wholly foolproof, especially in cases of extreme weather.

8) How weather-resistant are indoor rugs?
Not very. Rugs made of jute, wool, and other natural fibers should be kept indoors.
9) I got a stain on my rug. What do I do?
Attend to it quickly, and follow the below instructions based on your rug’s material:
Wool rugs:
Cotton rugs:
Squirt a small amount of clear unscented dish soap or Woolite in a bowl, and fetch a toothbrush and a clean towel. Dip the toothbrush into a small amount of cold water and start gently scrubbing the affected area. Dip the towel in a small amount of dish soap and dab the area to pull up the stain. Alternate between toothbrush and towel to lift the stain out. Do *not* rub, just gently dab. If the stain does not appear to come up, take your rug to a professional rug cleaner immediately.
Jute/aloe/sisal/coir/hemp rugs:
As soon as possible, dip a rag in club soda and dab the area. If stain persists, take your rug to a professional rug cleaner immediately.
Polyester / Polypropylene / PET rugs:
Dip a rag in club soda and dab until stain comes up. The fiber should not be affected.
10) What does it mean if the edges of my rug are wavy?
Handwoven rugs occasionally have wavy edges due to their handmade nature. It has to do with the tension from when it was on the loom. We like this extra personality—one of the many beautiful, bespoke details that only come from handcrafting.
11) What’s the best-kept secret to a well-kept rug?
Two words: Rug. Pad. They help protect your rug from dirt and help protect you from slipping. They also make the rug cushier underfoot.
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